Refund policy
Refund and Return Policy – Wife Carry
1. All sales are final
Because of the nature of our products, all orders are final. We don't accept returns, exchanges or refunds for change of mind, wrong size, buyer's remorse, or because a product wasn't what you expected.
2. Eligible issues
We'll only offer a resolution in these cases:
- The item arrived damaged.
- The item is defective.
- You received the wrong item.
3. Reporting an issue
You must contact us within 7 days of receiving your order. Email [your support email] with:
- Your order number
- Clear photos or a video showing the issue
- A short description of the problem
Claims made after 7 days, or without photo or video evidence, won't be accepted.
4. Resolution
Once we've reviewed your claim, we'll decide on the resolution. This may be a replacement, a partial refund, or a full refund. Please don't send any item back unless we ask you to. Returns sent without our approval won't be accepted or refunded.
5. Non-eligible cases
We don't offer refunds for:
- Minor differences in colour or appearance caused by screens or lighting
- Damage caused by misuse, improper inflation, or normal wear and tear
- Items that have been used, altered or washed
- Incorrect shipping information entered by the customer
- Orders that are lost or delayed after being marked as delivered by the carrier
6. Shipping delays
Delivery times are estimates. Delays caused by carriers, customs or events outside our control don't qualify for a refund.
7. Cancellations
Orders can only be cancelled before they're dispatched. Once an order has shipped, it can't be cancelled.
8. Chargebacks
Please contact us before opening a dispute with your bank or payment provider. We resolve all valid claims under this policy. If a chargeback is filed without contacting us first, we'll provide this policy, your order details, and proof of delivery to the payment provider. By placing an order, you agree to this policy.
9. Contact
Info@Wifecarry.com